Answered By: Justin
Last Updated: Feb 25, 2025     Views: 21

If you receive an OpenAthens error message saying ''Sorry, something went wrong trying to log in to [e.g. Ebsco Publishing, Inc.]'', it is probably because you are trying to use BPP library links whilst logged into your NHS OpenAthens account rather than your BPP account.

 

 

Please log out of your NHS account before trying our links again, using your BPP email address rather than NHS.

If that doesn't work, please clear the OpenAthens cookies stored in your browser and refresh the page before trying again, or try again using an incognito/inprivate window (or a different browser) instead.

FAQ Actions

Library Services Status

 

Contact Info for FAQ answer pages

If you can't find the answer to your query, please use our Live Chat service to ask a member of the library team, if available, or contact us here and we will get back to you as soon as possible. Our inbox is monitored between 9am - 5pm Monday to Friday and you can expect a response within 24 hours (enquiries sent over the weekend will be picked up on Monday).

Popular FAQs by Topic Area

Recent FAQs by Topic Area